UPDATE...Austin reached out to me today (6/18/26). He wanted to make things right. I could either have stairs replaced or accept a credit. I chose to accept a credit. So, I am happy again and am changing my ** to a ***** rating. Thank you, Austin!!
It's been a year (6/2025) since I had floors installed. Love my floors. Not as happy with my stairs. There is a color difference between stair nose and plank. It's not drastic, but when you are paying a pretty penny for floors, you'd like them to be right. Tried to work with store to get color match, but have given up. Just feel like I've been given the run around. They have not once contacted me. I am the one calling each time. And each time, am told they are working on it. I even asked if they could atleast give some sort of credit, so can just move on. Still nothing. Makes me sad, because Austin was really nice to work with. Even the installation guys were great. Was really hoping for a better outcome. Live and learn.