We had our floors installed by Floors For Living in 2021, and while we absolutely loved them, we started noticing some buckling in 2023. We contacted Floors For Living to file a warranty claim, and I was incredibly impressed with how they handled the situation.
They immediately sent someone out to inspect the flooring, thoroughly investigated the issue, and determined that the flooring originally installed was too thin. Without any hassle or pushback, they honored their lifetime warranty and scheduled a crew to replace all of our flooring at no cost to us.
In a world where many companies make warranties difficult to use, Floors For Living stood behind their product and their promise. Their customer service was exceptional from start to finish, communication was clear, and they made the entire process as stress-free as possible.
It's rare to find a company that truly stands behind its work years after installation, and because of that, I will continue to use Floors For Living and recommend them to anyone looking for new flooring. Thank you for your professionalism, integrity, and outstanding customer service!